Please do not send us your passport or original travel documents. We cannot receive or return them.
1. Why are you doing this?
We know first-hand how stressful the visa process can be, especially if English isn’t your first language. AskVisas gives genuine visitors professional, multilingual help.
2. What does “No Visa, No Fee” mean?
You only pay us if your visa is approved.
3. Will I always get the “No Visa, No Service Fee” option?
Usually, yes. If your chances are limited, we may instead agree a fixed, non-refundable upfront fee.
4. Do you guarantee a visa?
No one can. UKVI makes the final decision. If we think you're unlikely to succeed, we'll say so upfront.
5. Do you accept all clients?
No. We only work with genuine visitors.
6. Can I visit you in person?
No. We are online-only, reachable worldwide by email, WhatsApp and video call.
7. How quickly will you respond to messages?
Within 8 hours, Monday to Saturday. Sunday messages are answered as soon as we can.
8. What languages do you support?
English and Arabic, with more planned.
9. Are you planning to expand into other visa types or countries?
Yes, one step at a time.
10. Do you provide visa tips and updates?
Yes. A fortnightly newsletter with visa tips and news is coming.
11. Is ASKVisas a legal representative or law firm?
No. We are not lawyers or regulated immigration advisers. We offer application support and document review, and may refer you to a solicitor or OISC-accredited adviser for legal advice.
12. What if I’ve been refused a visa before?
Many clients came to us after refusals and then succeeded. We'll review your situation honestly.