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29 May 2026

Applying for a UK Visa or ETA? Be Careful Who You Trust

A third-party UK visa website reportedly exposed passport and selfie images. How to check who you trust with your documents.

Whenever possible, apply yourself using the official UK Government website

Many applications, especially the UK ETA, are straightforward to complete yourself on GOV.UK. It is faster, cheaper and more secure.

You do not need to pay a third-party website just to submit a standard ETA application.

Third-party UK visa website allegedly exposed more than 100,000 passport and selfie images online after a major security lapse.

Reports allege the site, UK Visa Portal, left the files in unsecured cloud storage.

Importantly, this was not the official UK Government website.

The files reportedly included:

  • Passport copies
  • Selfie and identity verification photos
  • GPS location data embedded in images
  • Financial and personal supporting documents

Be careful who you trust with your personal data.

If You Use A Visa Company, Check Who You Are Using

Check any company carefully before uploading documents or paying.

They should:

  • Clearly explain how your data is protected
  • Have a privacy or data retention policy
  • Be easy to contact
  • Be happy to answer basic questions before charging fees
  • Operate transparently with genuine contact details

If you cannot easily speak to a real person, that should raise concerns.

Sometimes Support Can Help

Professional support may help if you:

  • Have had previous visa refusals
  • Feel unsure about the process
  • Need help preparing supporting documents
  • Want guidance in English or Arabic
  • Have complex personal or financial circumstances

AskVisas helps genuine applicants prepare strong UK Visit Visa applications.

Final Thoughts

Before paying any visa website, check whether you can apply on GOV.UK. If you want support, use a genuine, reputable company.

Your passport and personal information should always be treated with care.

Not sure where to start?

Send us a message on WhatsApp and we will point you in the right direction. Advice in English and Arabic.