Terms and Conditions of Service

ASKVisas Ltd is a private company based and operating outside the United Kingdom. We provide independent assistance to genuine people preparing UK Standard Visitor Visa applications.

We are not connected with, affiliated with, authorised by or endorsed by the UK Government, UK Visas and Immigration (UKVI), the Home Office or any other UK Government department.

We have no influence over visa decisions and cannot guarantee the outcome of an application.

Please also see our Our Position and Independence statement.

Our services provide preparation, assistance and/or review, depending on the service purchased and its description on our website.

We may assist with application forms, supporting evidence, covering letters and other aspects of preparing an application. The customer remains responsible for checking and approving the information provided.

The decision to grant or refuse a visa rests entirely with UK Visas and Immigration.

ASKVisas only assists people who genuinely intend to visit and leave the UK and who provide truthful and complete information.

Customers must provide accurate information and genuine documents and must not knowingly conceal relevant information or misrepresent their circumstances.

We will never knowingly assist with false, misleading or fraudulent information. If we have concerns about the information or evidence provided, or about whether an applicant is a genuine visitor, we may discontinue the service.

Any refund following cancellation by ASKVisas will be dealt with under our Refund Policy.

Customers are responsible for:

• providing accurate, complete and truthful information;
• providing genuine supporting documents;
• checking and approving information before submission;
• responding to reasonable requests for information or clarification; and
• paying government, visa application centre and other third-party charges not included in the ASKVisas service.

Where we assist with an application form, the customer remains responsible for ensuring that it accurately reflects their circumstances.

Service prices are displayed on our website at the time of purchase. Payment is required through the payment options offered.

ASKVisas fees are separate from official visa application fees and other third-party charges unless stated otherwise.

We aim to respond and provide our services promptly.

Priority Service work is delivered within 12 hours, 7 days a week, including reviews, review letters, covering letters and other work included in the Priority Service.

For standard services, we aim to reply promptly, with reviews and other work normally completed within 48 hours, Monday to Thursday.

These timescales apply once we have received the information and documents reasonably required to provide the service.

Government processing times, appointment availability, third-party systems and delays caused by missing information or documents are outside our control.

Customers should allow sufficient time for their visa application and travel plans.

We may review documents and provide guidance on their relevance, consistency and presentation. We cannot guarantee that any particular document or evidence will be accepted by the visa decision-maker.

Immigration rules, guidance, fees and application requirements can change. We aim to provide information that is accurate and relevant when our service is provided but cannot be responsible for changes made by government authorities afterwards.

The decision to grant or refuse a visa rests entirely with the relevant government authority.

A visa refusal does not mean that ASKVisas has failed to provide the service purchased and does not qualify for a refund simply because the visa was refused.

Refund rights are set out in our Refund Policy.

We may decline or discontinue a service if:

• information or documents appear false, misleading or inauthentic;
• the customer asks us to mislead a decision-maker or circumvent immigration requirements;
• the request is outside our advertised services;
• necessary information is not provided; or
• the customer behaves abusively, threateningly or unreasonably towards our staff.

Any refund will be considered in accordance with our Refund Policy.

We provide our services with reasonable care and skill.

We are not responsible for government decisions or delays, changes to immigration requirements, appointment availability, third-party systems or inaccurate information supplied by a customer.

Nothing in these Terms excludes or limits any responsibility or legal right that cannot lawfully be excluded or limited.

We handle customer information in accordance with our Privacy Policy.

Customers should provide personal information and documents only through the communication channels or systems requested by ASKVisas.

If you have a concern or complaint, please contact info@askvisas.com and provide details of the service purchased and the nature of your concern.

We will aim to respond promptly and investigate the matter fairly.

ASKVisas guides, templates, written materials, website content, branding and other materials remain the property of ASKVisas Ltd or their respective owners.

Materials supplied to customers may be used for their own visa application but must not be reproduced, resold or commercially distributed without permission.

We may update these Terms to reflect changes to our services, business practices or legal requirements. The Terms applying to a purchase will normally be those available when the order is placed.

Nothing in these Terms is intended to remove or restrict any mandatory legal rights or protections that apply to a customer.

ASKVisas Ltd
Company number: 16422661
Email: info@askvisas.com
Website: www.askvisas.com

Before purchasing a service, customers should read these Terms together with:

• Our Position and Independence
• Refund Policy
• Privacy Policy
• the relevant service description and price.